1. Pre-Approval Return Policy
2. Damaged or Defective Return Policy
3. General Returns Policy
1. Pre-Approval Return Policy:
Please call or e-mail for prior approval before returning any items. No returns can be accepted
without prior approval, you will need to obtain a return authorization code from us before you
ship. Customer pays for return shipping. Credit will be given after the product is returned and
inspected. Sorry, no refunds, credits or exchanges after thirty days. Call 888-316-4611 or email
nomi@rawgourmet.com.
2. Damaged product, Defective Product or Incorrectly shipped product Return Policy:
Any product that arrives damaged or defective will be replaced at no cost to you. Any product that
is shipped incorrectly (not the item that you ordered) will be replaced at no cost to you. Always
call first, returned products need to have an authorization code. Call 888-316-4611 or email
nomi@rawgourmet.com. Sorry, no refunds, credits or exchanges after 30 days.
If you feel a product is defective please call us within 30 days of receipt of product. In some
cases, a simple explanation of how to use the product will be all you need-we are able to
ascertain that in a brief phone conversation. Call us toll free at 888-316-4611.
3. General Returns Policy:
Only items in new condition can be returned. Original shipping/handling/insurance charges are not
refundable. There is a 20% restocking fee for returned items. A refund will be posted to your
account once your return is received and inspected. Sorry no refunds or exchanges after 30 days.
Call 888-316-4611 or email nomi@rawgourmet.com.
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